Frequently Asked Questions

How long will it take for my order to ship?

Orders typically ship within 1-2 business days from the date of purchase, excluding weekends and holidays. Orders go out Tuesday, Thursday, and Saturday.

What shipping methods do you offer?

We offer economy shipping and standard shipping options. Economy shipping generally takes 5-8 business days, while standard shipping takes 3-4 business days.

Can I track my order?

Yes, you will receive a tracking number via email once your order has shipped. You can use this tracking number to monitor the progress of your shipment.

Do you offer international shipping?

Yes, we offer international shipping to select countries. Shipping times and costs may vary depending on the destination.

What if I need to change my shipping address after placing the order?

Please contact our customer service team immediately at steve@physicalculture.co. We will do our best to update your shipping address if your order has not yet been processed for shipment.

What is your return policy?

All sales are final. We only offer exchange for a different, available size of the same item. Return shipping is covered by the customer. The item must be unworn, unwashed, and in its original condition with tags attached. Contact steve@physicalculture.co to initiate an exchange.

How do I initiate a return?

Contact steve@physicalculture.co to initiate an exchange. Note, all sales are final and we do not offer refunds. We're a small operation, so please shop mindfully to avoid returns where possible.

Are there any items that cannot be returned?

Items marked as final sale cannot be returned or exchanged

Are there any additional charges for returns?

  • Customers are responsible for return shipping costs unless the return is due to a mistake on our part (e.g., wrong item shipped, defective item).

What if I receive a damaged or defective item?

Please contact our customer service team at steve@physicalculture.co immediately with your order number and details of the issue. We will provide instructions on how to return the item and obtain a replacement or refund.

How can I contact customer service for further assistance?

You can reach our customer service team via email at steve@physicalculture.co. We will respond to all requests within 48 hours.

Can I cancel my order after it has been placed?

Orders cannot typically be canceled once they have been processed for shipment. Please contact us immediately at steve@physicalculture.co if you wish to cancel your order.

How can I stay updated on promotions and new arrivals?

You can subscribe to our newsletter on our website to receive updates on fresh drops, promotions, new arrivals, and exclusive offers.